Glossary
The conversation-training glossary
Plain-language definitions of the terms L&D, enablement, and HR leaders meet when evaluating conversation training — written for buyers, not textbooks.
What Is De-escalation?
A buyer-focused definition of de-escalation, what the skill involves, and how customer service leaders can build it consistently across a team.
GlossaryWhat Is Difficult Feedback Training?
Difficult feedback training helps managers handle specific performance conversations with clarity, fairness, and follow-through instead of avoidance.
GlossaryWhat Is Objection Handling?
Objection handling is the skill of responding to a buyer's concerns so the conversation keeps moving, without discounting or pressure. Here's what it means and how teams build it.
GlossaryWhat Is Sales Enablement?
Sales enablement is the function that makes sellers more effective: the training, content, and coaching that turn strategy into consistent performance. Here's what it covers.
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