Case Study
How Skyscanner's Ambr AI pilot led to global rollout
50 managers. 12 weeks. A platform that proved its value so convincingly, Skyscanner extended it to every manager in the organization.
The Challenge
The decision to pilot Ambr AI was born out of a need to support people managers and help them build competence and confidence with challenging workplace conversations and feedback.
Skyscanner partnered with Ambr AI to pilot a realistic voice-AI simulation platform that allowed their managers to practice high-stakes conversations without real-world consequences.
Why Ambr AI Was Different
A fundamentally different approach to manager development
Ultra-realistic conversations
AI personas that respond naturally to tone, approach, and word choice — creating genuine conversational pressure.
Immediate, actionable feedback
Detailed feedback on speaking pace, conversation structure, and delivery — available the moment a session ends.
Complete privacy
Practice sessions remain confidential to each user. No audience, no judgment — just safe space to build skill.
Available 24/7
No need to coordinate schedules with colleagues for role-play sessions. Practice anytime, on your own terms.
The Pilot
12 weeks, 50 managers, real results
50 Skyscanner managers participated in the Ambr AI pilot, focusing primarily on the ‘Difficult Conversations’ module with secondary testing of ‘Presentation Practice’ and ‘Coaching’ features.
Engagement
of users actively used the platform
weeks of consistent usage, with peak activity during performance review season
Key Results
The numbers that led to global expansion
Confidence Boost
of managers feel more comfortable having difficult and high-stakes conversations
AI Readiness
of managers felt comfortable practicing conversations with a voice AI character
Peer Recommendation
of participants would recommend Ambr AI to their peers
In Their Own Words
The manager verdict
The Realism Factor
“I love it! I think the tool is absolutely fantastic — I was really impressed with the level of back and forth interaction... it feels like I'm having a real conversation.”
Immediate Application
“This has definitely helped me with an actual conversation. I slowed down and was able to think about not using filler words and my phrasing and tone.”
Confidence in Action
“I had an almost identical scenario in real life to the one I practiced, so I was able to have ongoing conversations and it increased my confidence to know that I was being a thoughtful manager.”
What Happened Next
Beyond the pilot: global manager rollout
The pilot's success led to a full rollout across all Skyscanner managers, with exciting new features tailored to the organization.
Enhanced Accessibility
Keyboard navigation and screen reader support — ensuring every manager can benefit from the platform.
Coaching Memory
The platform remembers past sessions, delivering personalized development that builds on previous practice.
Custom Skyscanner Simulations
Highly targeted performance feedback conversations using Skyscanner language, cultural references, and internal context.
“I love that this platform gives people managers a space to practise, make mistakes and get immediate actionable feedback to help build confidence and grow.”
“We received such great feedback from our pilot group and it is great to see the ‘Scenario Creator’ feature now live making it even easier for our managers to be proactive and practise real life scenarios in a safe environment.”
“I also personally love the AI coach and presentation practice features — a place to go when you're tight on time and don't have the time to practise with someone else, or availability to talk to your manager or mentor.”
For Your Organization
See what Ambr AI could build for your team.
We'll create a custom simulation around your scenarios — just like we did for theirs.